Outage Reporting

WHAT TO DO IF THE LIGHTS GO OFF

If the power goes off, check the fuses and breakers on the premises. Make sure to check the breakers below the meter pole as well as the ones in the house. Also check the lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has opened. Southern Iowa Electric does not repair appliances or maintain the wiring inside the residence. If we respond to an outage that has been caused by the members own wiring the member will be accessed a service charge.

If all your power is off, check to see if your neighbors have power. This will help Southern Iowa Electric determine how widespread the outage may be. It could be a large outage or it could just be your transformer causing the problem or a main breaker.

If you determined that the outage is not due to a problem at your residence or business, call Southern Iowa Electric at (641)664-2277 or (800)607-2027. Personnel are on duty 24 hours a day, seven days a week to take your calls. After hours Southern Iowa Electric uses The Cooperative Response Center to answer calls. The Cooperative Response System is staffed 24 hours a day and can answer a larger number of calls than Southern Iowa Electric. When there is a wide spread power outage, the telephone lines will become swamped and you may be put on hold or you may be asked to report your outage using an automated system.

When reporting power outages please be ready with the following information. Provide your name, location number, or account number which appears on your billing statement, and the nature of the problem.

STAY AWAY FROM DOWNED POWER LINES AND BROKEN UTILITY POLES. PLEASE NOTE THE LOCATION AND CALL US IMMEDIATELY. EVEN LINES THAT LOOK HARMLESS CAN BE DEADLY!